i.) Cancellation - You are able to cancel your contract with us at any time up to seven days after the day of delivery. If you wish to cancel your order you can do so in writing, either by emailing us at sales@furnishinghomes.co.uk or by post to FurnishingHomes.co.uk, 27 Old Gloucester Street, London, WC1N 3AX. or email us at: sales@furnishinghomes.co.uk. We aim to respond to your request within 2 working days to confirm the cancellation, any refund due and collection details if goods have already been delivered.
Order cancellations received after the order has left our warehouse but before delivery has been attempted will incur a £30.00 fee to return the goods to our warehouse. If the cancellation is received after attempted delivery there will be a collection charge as outlined below.
ii.) Returns - At FurnishingHomes we pride ourselves on providing the best quality furniture along with the highest level of customer service. If for some reason your order doesn’t quite match your expectations and you are not 100% satisfied with your purchase, for whatever reason, we will be happy to arrange collection of your order. Any item being returned must be in their original packaging and in the same high quality condition that they arrived in.
| Returns within 7 days of delivery | Returns within 7-30 days of delivery |
| Damaged or faulty on receipt | - Free exchange for a replacement* or alternative product of equal value.
- or
- Free collection & full refund to original payment method.
Includes all charges up to purchase value including delivery.
| - Free exchange for a replacement* or alternative product of equal value.
- or
- Free collection & full refund in the form of a credit note.
Includes all charges up to purchase value including delivery.
|
| Not suitable | - Free exchange for an alternative product of equal value.
- or
- You can return the goods to our warehouse in saleable condition for a refund.
- or
- We can arrange collection subject to the charges below.
The goods must be packaged for collection. - Please note:
- Refunds will be made to the original payment method, minus collection charge where applicable.
| - Free exchange for an alternative product of equal value.
- or
- You can return the goods to our warehouse in saleable condition for a refund.
- or
- We can arrange collection subject to the charges below.
The goods must be packaged for collection. - Please note:
- Refunds will be in the form of a credit note, minus collection charge where applicable.
|
* Whilst we will always endeavour to take your preferred option, please be aware that in the case of clearance items a replacement may not always be available.
Due to hygiene reasons, mattresses cannot be returned if they have been removed from their original packaging.
Flat pack and partially assembled items cannot be returned if they have been assembled.
For security reasons, unless otherwise stated, refunds are given by the same method which the original payment was made by.
Assembly of flat pack items are the sole responsibility of the customer. FurnishingHomes accept no responsibility for damage to any parts by a third party.
iii.) Collection charges - If you would like us to collect any unsuitable goods the following charges apply per order:
- £30 one man collection
- £45 two man collection
There is no charge for the collection of goods that are damaged or faulty on receipt.
It is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived ready for collection. If you fail to take reasonable care of the goods before they return to us and this causes the damage or deterioration of the products, we will charge you for the reduction in value.
Collections will be arranged for within 30 days of notification. If you are arranging to return items yourself, they must be received at our distributions centre within 30 days of delivery.
This cancellation policy does not affect your statutory rights.
Faulty Goods
While we do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order, our team will be happy to resolve this for you. Please email us at: sales@furnishinghomes.co.uk and one of our customer services team will happily take you through the returns process. You have 30 days from date of delivery in which to report any missing or damaged items and we ask you to follow up your initial contact in writing by way of an email to sales@furnishinghomes.co.uk.
Please do not attempt to fix any problems yourself without speaking to our team first. Unfortunately we are unable to accept goods back if any changes have been made, as this will invalidate the manufacturer’s warranty.
If you are ordering flat pack furniture we ask that you check all the components are in the package as per the instructions, before attempting to assemble the furniture. If you start assembling the furniture before checking the components and decide that it is unsuitable, unfortunately we cannot accept the flat pack item back into stock assembled or part assembled. If you require a replacement part for your flat pack furniture, please email us at: sales@furnishinghomes.co.uk and we will try to arrange a replacement.
If you have taken advantage of our Packaging Removal & Recycle service, we ask you to thoroughly check the condition of your furniture before signing for delivery. In the unlikely event of there being a problem, the driver will repack and remove the item, as unfortunately, if you choose to return your goods after signing for them, you will be required to provide you own packaging before we can collect the goods.
We endeavour to display as accurately as possible the colours of our products on our website, however, as different computers display colour tones differently we cannot guarantee the complete accuracy of the pictures or photographs that are shown. If you are concerned about an item's finish please email us at: sales@furnishinghomes.co.uk and we may be able to send you a sample.
